Support agents offers support for NIC Wisconsin, which is a private company that provides technical support for many state websites and applications. We are prepared and are able to answer many questions and technical issues. Since we do not work for an Agency, we are unable to advise or recommend solutions to questions that deal with policies or legal or financial advice or recommendations.
While we are able to resolve many calls, if there are questions that we are unable to resolve, we can escalate the issue to the appropriate resource so that you receive follow-up and get your issue resolved. Support agents are unable to advise or recommend solutions to questions that deal with policies, legal or financial advice, or recommendations.
When forwarding information to the NIC team, please gather the following information and be sure to verify the contact information. Issues can be sent to the NIC team through JIRA at https://wiportal.atlassian.net/servicedesk/customer/portal/4
- Full Name
- Phone Number
- Email Address
- Website Address or System being accessed
- Complete Description of the issue.
Please check the specific products for more information on issues, questions to ask, and answers
WI Application/Site Outage Escalation Procedure:
If the support team believes there might be an outage of a NIC website, please check the
WI Escalation and Outage Procedures article.
2023 DNR State Park Vehicle Passes now available for Purchase. See DNR State Park Article for additional information.
