NOTE: The information below is only for NIC supported applications, not for all of the state of WI websites or services.

If the support team believes there might be an outage of a NIC website, please check the following.
Are support team agents receiving an unexpected sudden influx of reports stating a NIC website is down, unavailable, or they are seeing a 404 error?
( If a user is able to access the site, but is just having an issue with a certain page or functionality on the site, please open a ticket via the Jira portal.)

If yes, please check the following.

Test the following:

• Are your agents able to get to the website?
• Are your agents able to get to the website using a different browser?
• Are your agents able to get to the website using a different computer?

If the answer to ALL the test conditions above are NO, please send a message to WI_Outages@gmail.com
Please note this will alert Director level and on call staff, so it’s important to do the above troubleshooting.

In the email please include the following:

Subject line: {Application Name – eg WORCS, eMV PARNTER, etc.} Outage
Body of the email should include:

• Website Address:
• What happens when you attempt to go to the website?
• Are you receiving any errors from the website?
  If yes, what is that exact error message?
  If yes, are you able to provide a screen shot of the webpage with the error message?

Keywords: outage, escalation procedure, reporting